shipping

Our work is made-to-order and generally ships out within 7-10 business days via USPS Priority Mail. Custom orders can take longer! Please let us know immediately if you need an item within a certain timeframe. You will receive an email notification with a tracking number when your order ships.  Please email us at hello@frankieandcocopdx.com if your purchase is time-sensitive. We will do our best to accommodate expedited requests.

Locally, studio pickup is available free of charge. Please select that option on the shipping page at checkout and we will send you an email when your order is ready to be picked up at our studio.

Please contact us at hello@frankieandcocopdx.com with any questions regarding wholesale or international shipping.

returns / exchanges

Due to the made-to-order nature of our work, we cannot offer refunds. You are entitled to an exchange within 14 days of your purchase. Please note that the product must be returned unused, in original packaging including all tags. Exchanges must be pre-approved via email and shipped within 3 days of confirmation. Shipping cost is the responsibility of the customer. We are not responsible for any items lost or damaged during shipping. Appropriate insurance is recommended for all return packages. Address for exchange is:

Frankie & Coco PDX 323 NE Wygant Street Suite 202 Portland OR 97211

If your item needs repair or is damaged, please contact us at hello@frankieandcocopdx.com and we will help you!

CARE

We recommend spot cleaning only for all our goods. All of our products are handmade. Each piece should be handled, cleaned and stored with care to ensure its longevity. There may be slight variations in the color, pattern, style that honor the process and add to the beauty & unique quality of each item.

Please note that the vegetable tanned leather handles on our bags will soften and develop a lovely patina with use. We leather condition all handles before attaching. The brass zippers on our smaller bags can take a week of use to fully break in. We recommend holding the metal pull on the zipper during this time and you will be sliding with ease before you know it!

WHOLESALE

Please see our wholesale page if you are ordering for the first time. We can receive orders at hello@frankieandcocopdx.com or through our wholesale page.